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After Sales

After -Sales Support You Can Count On

At Smart Lifestyle Australia, delivering a top-quality product is just the beginning. Our dedicated after-sales support ensures that you have the help you need, every step of the way. Whether you require troubleshooting, product replacement, or installation guidance, we’re with you long after the sale.

We’ve designed a structured, customer-first warranty service process to ensure fast, reliable, and hassle-free resolutions. From personalised care to licensed technician support, your satisfaction is our priority.

OUR VALUES

Why Trust SLA

Personalized Care
Each customer is assigned a dedicated Customer Service Representative (CSR), ensuring consistent communication from start to finish.
Expert Troubleshooting
Many issues can be resolved remotely through guided assessments, saving you time and avoiding unnecessary call-outs.
Certified Professionals
For complex cases, we arrange on-site visits with licensed technicians who ensure installations meet SLA standards.
End-to-End Tracking
Every case is logged in our Portal Complaint Registry, giving you full visibility of your support journey.
Customer Feedback Drives Us
After each case, we gather feedback to improve our service and enhance future experiences.
Comprehensive Warranty Protection
Our products are backed by solid warranties, ensuring peace of mind and long-term reliability.
We’ve made getting support simple and stress-free

How Our Process Works:

Report an Issue:
  • Contact our Customer Service Team via phone, email, or the SLA portal. You’ll find support details right on your product label.
  • Your issue is logged in our Zoho Desk system, ensuring a trackable process from start to finish.
Personalized Case Management:
A dedicated CSR will manage your case, ensuring clear communication throughout the process.
Remote Assessment:
Many issues can be resolved remotely. Our experts will guide you through quick fixes or provide detailed instructions for installers if needed.
Identifying Installation Issues:
  • If the problem is due to non-compliant installation, we’ll identify the responsible party and inform them for the rectification.
  • SLA’s product warranty is only valid when installation follows the SLA Product Installation Manual.
On-Site Technician Visit (If Required)
For more complex issues, we’ll arrange for a licensed technician to visit your location at a time that suits you.
Customer Feedback
Once the issue is resolved, we’ll follow up to ensure you’re satisfied and gather feedback to continually improve our processes.
Ticket Closure:
After resolution, the CSR logs the outcome, closes the ticket, and maintains a detailed record for future reference.
why us

What Sets Us Apart?

Swift Resolutions
Most issues are resolved within 48 hours
Transparent Tracking
Your case is logged in our portal, giving you full visibility into every step
Licensed Technicians
We only work with certified professionals, ensuring high on-site repair or installation standards
Warranty Backed by Australian Consumer Law
Every product comes with the assurance of compliance with Australian Consumer Law
Continuous Improvement
Your feedback helps us refine our services, making our after-sales process stronger every day
TESTIMONIAL

What Our Customers Say:

“SLA’s support team was exceptional. They resolved my issue within 24 hours, and the process was seamless.”
Jane D.Melbourne
“The on-site technician was professional and efficient. My system is now running perfectly.”
Mark T.Sydney

Need Help Right Now?

Our team is ready to help, whether you need immediate assistance or want to explore quick fixes.

Prefer to troubleshoot yourself? Check out our handy guides and FAQs:
Explore Troubleshooting Tips

We’re with you every step of the way.

We’re Here for You.

news and blogs

Read our latest news and blogs

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